Account FAQs

OPEN YOUR ACCOUNT INSTANTLY!!  Click here and sign up electronically, or click here for instructions to download application

If I have a Catskill OTB telephone betting account, can I use the same account to wager online?   (Not an account holder? Open account now!)

Yes!  Simple click here to register your account for on line access!

  • UPDATE YOUR ACCOUNT INFO – Contact customer service at 1-888 FUN2BET to confirm/update your account information, confirm your PIN (personal identification number) and to receive your Interbets Player’s Card.
  • SET UP AN ON-LINE PASSWORD - The first time you login at Interbets.com, you will be asked to confirm your account information and consent to internet wagering on your account. Please read and accept the Terms and Conditions for this website, which include Catskill OTB/Interbets Account Wagering Rules.  Provide your Account ID, PIN, First & Last name, the last 4 digits of your Social Security Number, and an email address.   Once verified, you will select your unique “on-line” password (6 to 11 characters) for use only with your on-line account.
  • Once you have consented to using your OTB account online and updated your account information, you can login using your account number and on-line password.  (Not to be confused with your “code word” requested when speaking with our operators.)

Click here for Terms & Conditions

INTERBETS PLAYER’S CARD

What is the Interbets Player’s Card?

All Interbets and Catskill OTB account holders are eligible for an Interbets Player’s Card.  Some benefits include the ability to use self serve terminals at Catskill OTB branch locations for account deposits, withdrawals and wagers.

The Card entitles account wagering customers to special promotions and rewards, including our Interbets Cash Rewards Program. To learn more click here Interbets Player’s Card.

Click here for branch locations & restaurants.

OPEN AN ACCOUNT

How do I open an Interbets/Catskill OTB account to wager at Interbets.com?

To open an account you must read and accept the Interbets/Catskill OTB Account Wagering Rules, register on line or fill out an application, submit a copy of proper identification to verify your age, and affirm residency of New York State and make an initial deposit of $10 dollars or more. Patrons must be at least 18 years of age or the legal age to wager in your state of residency. Click here for Account Wagering Rules and application form. When complete, you may submit it in one of the following ways:

By mail to:
Customer Service
Interbets/Catskill OTB
Park Place, Box 3000
Pomona, NY  10970

Or fax to:   845-362-0419

In person at any Catskill OTB full branch location.  Click here for branch locations.   Branches open approximately 11:45 a.m. and most are open until 10:00 p.m.

Acceptable Forms of Identification

A copy of a government issued identification (consistent with US Department of Justice Employment Verification Form I9) containing photo, name and address must be provided.

Acceptable forms of identification include:

  • Valid Drivers License
  • State Issued ID
  • Passport ID
  • Alien Registration Card
  • Birth Certificate

Acceptable forms of social security include:

  • Social security card
  • Recent pay stub containing social security number
  • Social security or retirement check/stub with social security number
  • Recent tax bill with social security number
  • Official military documents with social security number, credit bureau report (Experian, Equifax, Trans Union)
  • Click here for IRS Form W-9 (PDF format)

Signature Verification: You must submit either a driver’s license or social security card, or an additional government document containing your signature for verification purposes.

Account holder’s residency and social security number will be verified prior to account opening.  All copies should be legible to avoid delays.

If you have a question about proper identification please call Customer Service at 1-888-FUN2BET.

Click here for account wagering application form (PDF format).

Click here for Interbets/Catskill OTB Account Wagering Rules

ACCOUNT DEPOSITS & WITHDRAWALS

How can I deposit money into my account?

Minimum opening deposits are $10.  Initial deposits can be made with cash, check, money order,ACH on line, PINpocket, OTBPay,  or on line or off line via credit card.   Immediate withdrawals and deposits can be made in person at Catskill OTB branch locations or by simply by requesting a withdrawal through e-mail or facsimile to Customer Service.  A check will be sent to the address on the account.Personal Check and Money Order Deposit Requirements or Credit Card (PDF Format).

ACH FUNDS TRANSFER

What is ACH Funds Transfer?
Direct ACH (Automated Clearing House) funds transfer allows you to transfer funds from your bank account to your Interbets/Catskill OTB wagering account. You do not need to pre-register. The bank account must be in your name.  You simply need your bank name, routing and account number, which is available on your bank checks or statement.  ACH transfers are also available through PINpocket, an e-wallet solution.

Is my banking information secure?
Yes.  Your browser and our web servers are linked through a secure connection, and all data is encrypted.  Your ACH request is transmitted to the banking network through a secure encrypted network.  We never keep your account details on our servers or databases.

How do I transfer monies from my bank to my Interbets account using ACH funds transfer?
ACH funds transfer is available on-line at Interbets.com or with OTBPay by calling 1-866-LOAD-OTB (866-562-3682) or (614-328-8898).

After “first time login”, which requires you to consent to using Interbets.com, and setting up a unique on-line password, log in to your Interbets/Catskill OTB Account number with your password.

How much can I deposit to my account using InterBets ACH transfers?
Limits on individual ACH transfers are based on when Funds will be credited to your account immediately, or on hold for 6 bank days until they clear, depending on the amount of the request.

When are ACH Funds credited to your Interbets account?
“On hold” ACH funds will be credited to your Interbets account at 12 noon on the 6th bank day after the request is made. If the request is made after 9:30 pm delayed funds may be delayed.

Click here for more ACH information

USING THE SITE

How can I wager on Interbets.com?

If you have a current Catskill OTB account, you must first update your account information and set up your online password.

If you don’t have an account yet, click here.

Are there wagering limits?

Host tracks set the minimum wager for all bets offered.

What if I make a mistake when entering my bet?

If you have not pressed the PLACE WAGER button, you can simply click the START OVER button to clear your current bet.

Once I’ve place a wager, may I cancel it?

New York State Gaming Commission regulations limit your ability to cancel wagers, depending on the amount of the wager and the proximity to pool closing time.  Typically, once a wager is confirmed and sent to into the pools, internet wagers cannot be canceled.  At branch locations, there are certain cancel prohibitions for wagers over $500 (per single selection) win, place, show betting; or over $50 (per one combination) on another pool (double, exacta, quinella, trifecta, etc.  Other wagers may be cancelled prior to pool closing by calling 1-800-832-5285.

When betting on-line, how do I know if the bet has been accepted?

When you click on CONFIRM a wager receipt will provide you with a TICKET ID which identifies your transaction. You also have the option to go to STATEMENTS and review your last transactions.

How do I get video?

Live streaming video and race replays are now available to all internet account holders if authorized by the track.

On the left side, click the VIDEO button. Clicking on the button will bring up a page with the available live video. Race replays are also accessible with this button under a separate tab. You will need the current version of Windows Media Player to access this video.

How can I see results, scratches and changes?

After login, select a track from the list of tracks to view the race program card. Above the race program card, select the CHANGES tab. This will display the current scratches and changes.   Results for the day’s racing will be shown on the program card once the race is official.  You can search for previous day results by selecting the Results link.

Is my Account only good for Internet Wagering?

No.  Using your Interbets Player card, you can use the same account number and PIN to wager through self-service machines at Catskill OTB branches and self service terminals in OTB partner restaurant and bar locations.  You can also wager with  Catskill OTB  with live operators.

Your Personal Operator Wagering – 1-800-832-5285

How do I receive track prices for winning wagers placed at Interbets.com?

ALL winning wagers placed through Interbets.com website will receive TRACK PRICES.   In addition, TRACK PRICES are paid on all accounts that are opened as “no surcharge”, with $300 designated from the account as escrow, through each venue:

  • Internet account wagering through Interbets.com
  • account wagering at all Catskill OTB locations utilizing the Interbets Players card at self serve machines with your designated “no surcharge” accounts
  • account wagering through live operators

Otherwise, a surcharge on winnings is only applied on non-internet wagering through a traditional account with no monies ($300) held in escrow.

What Tracks Can I Wager On?

Our racing calendar lists the available tracks.  Each day, your wagering options will be listed, with updated carryover, scratch and track information.  Track program handicapping information and updated odds and pool totals will be available if you have an account with Interbets.com.  

What Handicapping information is available for on-line users?

We have partnered with several information sources to provide account holders with programs and handicapping information for both Thoroughbred and Harness Racing.  Our Handicapping Corner boasts daily picks from respected handicappers.

Click here for InterBets Highlights.

TECHNICAL

What are the system requirements to use Interbets.com?

This site is designed to work with Internet Explorer version 6 or greater, Firefox version 2.0, and Safari version 2.0.

Your screen resolution should be set to 800 by 600 or greater. When using the video console or wager pager, you are best viewing the site with a screen resolution of 1024 by 768 or greater.

How do I change my screen resolution?

Click on the “Start”; click “Settings”; click “Control Panel”. When the control panel window opens, double click on “Display”. That will bring up the “Display Properties” window. Click on the tab that says “Settings”. There will be a little slide bar towards the bottom, on the right. It will have a number under it, which controls the screen sizing (display screen). Slide the bar to the right, until the number is 800 by 600 or greater. For ideal video quality set your screen resolution to 1024 by 768. After you choose your setting, click ‘OK’. Once the setting is changed, you should be ready to bet.

My media player does not show a video yet continues to say “buffering”. How do I see video?

  • Open the Video Window by clicking on the Video button
  • Right click on the Media Player
  • Select “Options”
  • Under the Performance tab,
  • Make sure the “Detect connection speed (recommended)” is selected,
  • Make sure the “Use default buffering (recommended)” is selected
  • Select the Network tab
  • Click the Configure button
  • Make sure the Auto detect proxy settings is marked.

Is your site secure?

When you log into the application, your account number and password are all transmitted securely because this is your confidential and personal account information. This information is sent to and stored on our server with a session identifier number. After logging in, the actual betting and information pages are done outside of Secure Sockets Layer (SSL) so that the application can run efficiently. The session identifier number is linked to your bets in this application rather than your confidential account information. When you place a bet, it is transmitted along with a session identifier. When it reaches our server it uses the session identifier to match your bets to your account information, which you had previously transmitted securely. Because the server does all of this removed from visibility to the Internet, and within the server side of the application, your confidential information is well protected from the outside world. We found this secure and insecure page mix gave us the best performance while maintaining your account security.

Where can I find the Technical support or help when I’m having a problem?

Click here for contact information.

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